By Email:
admin@weaponsofolde.com
By phone:
407-928-6430
Monday-Friday
11 a.m. to 5 p.m. EST
Holidays not included.
Email is by far a much faster method of communication for us. If you desire phone communication, please allow us up to 24 hours for return calls.
sales@weaponsofolde.com
ALL ORDERS ARE IN HOLD STATUS UNTIL SHIPPED.
Most domestic orders ship out within 3-4 business days. Our preferred method of delivery is UPS Ground and on occasion USPS. If an expedited method is preferred, please contact us so it can be arranged. On occasion, very small items may be sent USPS Media Mail to save on cost of shipping. If this is the case, the buyer is refunded the difference in price.
All of our sword cases are built at time of order. Please allow 2-3 weeks for the item to be shipped by DHL.
International Orders
Most international orders are shipped USPS due to the lower cost. Once you have ordered through our checkout system, you will be emailed with a shipping estimate. The order will be processed with your approval.
Weapons Of Olde refuses liability once an ordered item reaches the country of destination. Though we have never experienced a lost international order, we have had a few with delays due to Customs' inspection. Please keep in mind that most countries charge import taxes, and these must be paid before you will be allowed to pick up your item. Weapons Of Olde is not responsible for these charges.
We require customers to pre pay with wire transfers or international money orders with “risky” items being shipped overseas.
Returned Items
If you receive an item that is broken, please contact us within 48 hours of receiving, for return instructions. In most cases, we will have UPS pick the item back up from your address and return to the warehouse at no additional cost to you. You have the option of receiving another item or a full refund. Additional items or refunds can't be processed until the original item has been returned to the warehouse. We reserve the right to hold a refund if the 48 hours given to contact us of a defect are not utilized.
If you decide you just don't like the item, it may be returned with a 20% restocking fee. The item cost will be refunded to you minus the original shipping cost. Items that have been used and damaged do not qualify.
Refunds
Please be aware that refunds may take up to 10 business days to process (upon submitting) depending on your financial institution.
Paypal Orders
Paypal orders are approved prior to a "Request For Money" being sent to your account. Weapons of Olde is owned by Autumn Tree Enterprises. This is the name you will see on the Paypal request.
Credit Card Orders
Weapons of Olde is owned by Autumn Tree Enterprises. This is the name you will see on your credit card statement.
We reserve the right to change prices as needed.
Replica Firearm Policy
Some states impose legal restrictions regarding commerce in or ownership of replica guns. The following shipping restrictions represent company policy and should not be considered legal advice to customers. Specific information regarding shipping restrictions is available on most official state websites or directly through offices of state secretaries or state legislatures.
Imitation Firearms
CALIFORNIA and KANSAS: Dealers warrant that shipments are made in compliance with state law. Imitation Firearms, regardless of date, may only be shipped:
1. In conjunction with a frame or presentation box; or
2. Solely for export in interstate or foreign commerce; or
3. Solely for lawful use in theatrical productions; or
4. For use in certified sporting events or competitions; or
5. For use in military or civil defense or ceremonial activities; or
6. For public display authorized by public or private school
CONNECTICUT, MASSACHUSETTS, WISCONSIN and MINNESOTA: All replicas of antique firearms (pre-1898) are allowed. We will not ship replicas of modern firearms (post-1898) to these states.
NEW YORK STATE AND PUERTO RICO: Replicas of antique firearms (pre-1898) are allowed. We will only ship replicas of modern firearms (post-1898) to theatrical, military, police or other government accounts with valid proof of account identity. A copy of a valid purchase order will suffice.
CANADA: Replicas of flintlock, percussion, and cap and ball weapons are the only imitation firearms that can be shipped to Canada.
Black Powder Firearms:
Black Powder firearms can only be shipped to U.S. addresses Generally, Black Powder guns can be shipped to wholesale customers throughout the United States. Some states and local jurisdictions impose restrictions on some types of black powder firearms for retail purchase. Drop shippers and retail customers must warrant that the purchase of these items is in compliance with any local restrictions at the point of destination. Please check your local statues prior to purchasing.
Please contact us with any questions you may have. We look forward to helping you further!
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